• Full time
• Continuing
• Bendigo Campus 
• Work with inspiring people who are driven to make a difference!

About the position

La Trobe Sport is a University department with the strategic goal of developing La Trobe University into the University of choice for Sport in Australia.

La Trobe Sport was established to drive the implementation of the Plan for Sport at La Trobe that involves a range of activities:

• Develop teaching and learning opportunities related to sport
• Build the university research capacity related to sport
• Develop sporting partnerships that enhance teaching, learning and research
• Facilitate new and existing academic programs related to sport
• Facilitate coordination across student services and facilities management to maximise opportunities for club sport and sport partnerships with community and school sport groups
• Support the development of new infrastructure to enhance the sport and sport related programs at La Trobe
• Manage the La Trobe University sport-related partnerships and sponsorships

The primary purpose of this position is to work with the Customer Experience Officer (Admin), La Trobe Sport to facilitate sales of a range of facilities and experiences delivered by La Trobe Sport and supporting outstanding customer experience across La Trobe University’s sport infrastructure.

Special Requirements:

• The Customer Experience Supervisor will be required to work on a rotating roster within normal business hours (7.30am – 7.30pm) dependent on sport facility bookings.

Skills and Experience

To be considered for this position, you will have:

• Good communication and interpersonal skills, and the ability to build rapport and maintain positive relationships with a wide range of stakeholders.  
•  A flexible attitude to work, including the ability to take initiative, adapt to dynamic environments, prioritise demands, work independently and as a team member.
• Skills and knowledge in the use of IT systems relevant to the role, such as booking software, point-of-sale, and Microsoft Office applications.
• A flexible and solutions-focused attitude to work, with a willingness to support a variety of service areas.
• Strong attention to detail with sound organisational and time management skills.
• A positive and proactive attitude to work and commitment to providing excellent customer service and experience.
• Willingness to learn and contribute to a high-performing and inclusive team culture.

Desirable Criteria

• Training or education equivalent to Certificate III/IV Sport & Recreation or similar.
• Relevant experience and knowledge of customer service principles in a sport and recreation setting.

Please refer to the Position Description for other duties, skills and experience required for this position.

Welcome Video - Victorian Regional campuses – See link below;

https://www.youtube.com/watch?v=w-NZBy693Go

Benefits:

• 17% employer contributed superannuation
• Flexible work arrangements
• Discounts for staff and their family members to study a range of La Trobe courses

How to apply

Closing date:  By 11:55pm, Wednesday 7^th May 2025.

Position Enquiries: Lara Daly, Regional Sport Coordinator

via email Lara.Daly@latrobe.edu.au

Recruitment Enquiries: Lisa White, Talent Acquisition Consultant,

via email Lisa.White@latrobe.edu.au

Position Description below:

 PD - Customer Experience Officer (Bendigo).pdf

Only candidates with Full Working Rights in Australia may apply for this position.

Please submit an online application ONLY and include the following documents:

• Cover letter outlining your relevant experience for this position and,
• An up-to-date resume.

Please scroll down to apply.

Aboriginal and Torres Strait Islander Applicants 
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. 

La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.

All La Trobe University employees are bound by the Working with Children Act 2005.  If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.