- Lead strategic AI, automation and system optimisation initiatives that enhance operational efficiency and the student experience
- Drive the delivery of La Trobe Connect and key student lifecycle transformation programs across a complex university environment
- Full Time / Continuing / Campus Independent / HEO10
About the position
Working within the Office of the Pro Vice-Chancellor (Student Experience and Employability), the Senior Manager leads the integrated AI, systems, data and digital innovation capability that underpins a seamless, end-to-end student lifecycle.
The role provides strategic and functional leadership across AI-enabled services, enterprise student systems, data governance, analytics, automation and service improvement. Supporting Schools, Information Services, AI teams, internal key stakeholders and external partners, the Senior Manager leads major transformation programs, strengthens organisational capability and delivers scalable solutions that improve service quality, productivity, decision-making and student outcomes.
Duties at this level:
- Lead delivery of AI-enabled and digital student experience initiatives, ensuring scalable, efficient and personalised services aligned to divisional and University priorities.
- Oversee student systems and platforms, ensuring effective performance, integration and optimisation of core systems (e.g. CRM, SIS and service platforms) to support end-to-end service delivery.
- Lead business partnering and stakeholder engagement, working closely with Schools, divisions, IS and AI teams to align digital solutions with operational needs and strategic priorities.
- Provide leadership of AI and systems teams and projects, including vendor engagement, fusion team delivery models and capability uplift to support sustainable digital innovation.
Skills and knowledge:
- Proven experience and success in managing staff performance and development.
- Demonstrated ability to lead complex, cross-functional digital and AI initiatives from design through to implementation, delivering scalable and measurable outcomes.
- Strong knowledge of enterprise student systems and platforms, with the ability to oversee optimisation, integration and performance across multiple technologies.
- Highly developed ability to work across functions, influencing stakeholders and translating business needs into effective digital and system solutions.
Please refer to the position description for other duties, skills and experience required for this position.
How to apply
Closing date: Wednesday 30th September at 11:55pm
Position Enquiries: Dr Naomi Dempsey, PVC (Student Experience and Employability, DVC Academic, Email: N.Dempsey@latrobe.edu.au
Recruitment Enquiries: Vicki Stavrou, Senior Talent Partner, Strategy and Senior Appointments Email: v.stavrou@latrobe.edu.au
Position Description below:
PD-Senior Manager, AI, Systems and Digital Innovation.pdf
Please submit an online application ONLY and include the following documents:
- Cover letter and
- An up-to-date resume
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
Our commitment to diversity and inclusion
La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.
Our commitment to safety
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
National Code on Gender Based Violence in Higher Education
La Trobe University is committed to upholding the National Code to Prevent and Respond to Gender-Based Violence (GBV Code). This aligns with our mission to create safe and respectful communities. Candidates will be asked during the recruitment process to declare whether they have ever been investigated for, or found to have engaged in, gender-based violence in previous employment and/or in legal proceedings and provide relevant information to assist in determining suitability. Gender-based violence means any form of physical or non-physical violence, harassment, abuse or threats based on gender, that results in, or is likely to result in harm, coercion, control, fear or deprivation liberty or autonomy.
