Details - Technical Support Specialist

• Continuing, Full Time Position
• Position based at Melbourne (Bundoora) campus
• Attractive Remuneration Package available
• Champion a strong continuous improvement culture

About the position

This role involves hands-on troubleshooting of complex technical issues, implementing innovative solutions, and ensuring effective service delivery. The position requires a blend of technical expertise, strong problem-solving abilities, and a commitment to continuous improvement to meet the evolving needs of the University community.

Skills and Experience

To be considered for this position, you will have:

• Extensive experience in desktop and AV support, with a strong understanding of teaching room technology and technical support best practices.
• Proficiency in troubleshooting and resolving complex technical issues related to hardware, software, and AV equipment.
• Knowledge of IT service management frameworks, such as ITIL, and familiarity with remote support tools and technologies.
• Degree with subsequent relevant experience to consolidate the theories and principles learned, or extensive experience, leading to either the development of specialist expertise or to the development of broad knowledge in an administrative field, or an equivalent alternate combination of relevant knowledge, training and/or experience. 

Please refer to the Position Description for other duties, skills and experience required for this position.

Welcome to Bundoora campus – Please click on the video link below: 

https://f.io/KDo0ceng

How to apply

Closing date: 11:55pm Sunday 1^st December 2024

Recruitment Enquiries: recruitment@latrobe.edu.au

Position Description below:

To be Inserted

Only candidates with Full Working Rights in Australia may apply for this position.

Please submit an online application ONLY and include the following documents:

• Cover letter;
• An up to date resume

Please scroll down to apply.

Aboriginal and Torres Strait Islander Applicants 
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. 

La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.

All La Trobe University employees are bound by the Working with Children Act 2005.  If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.