Details - Casual Campaign - Student Ambassador ASK La Trobe

Casual Campaign: Student Ambassador (ASK La Trobe)

• Multiple roles available
• Up to a maximum of 5 months duration
• Full time/Part-time (3 days min.), casual position for an immediate start
• Peak period coverage between end of November 2026 – March 2027
• Contact Centre Services coverage between 8:00am – 7:00pm
• Higher Education Officer Level 2 casual rate $42.89 per hour + super
• Campus Independent

Duties:

• Assist new students to navigate Student Online and enrol, timetable, access LMS and understand the Handbook.
• Answer general queries about studies such as study plans, timetables & contact hours.
• Support students to build their personal Orientation Planner in time for O-Week.
• Refer students to ASK La Trobe or other stakeholders during the peak period for more detailed assistance for complex enquiries.
• Refer students to other services, such as clubs and societies, Medibank staff Overseas Students Health Cover (OSHC) enquiries, Student IT
• General queries – wayfinding and campus navigation, books and book lists, car parking on campus, public transport to campus, best coffee on campus, uniform requirements (e.g. nursing).  
• Assist and support Load Optimisation Outbound Call Campaigns as part of our outreach support by contacting students via phone and/or email.
• Assist and support Inbound phone enquiries for new students.

Requirement to be available full time for peak periods between December 2026 (including 24 & 28-31 December 2026 for VTAC rounds) up to February/March 2027.  Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.

Incumbent must be available to work between the hours of 8:00am – 7:00pm Monday to Friday.

Selection criteria:

The successful candidate must demonstrate possession of the following knowledge and skills:

• Is a current student or recently graduated student of La Trobe University.
• Ability to follow instructions and procedures.
• Knowledge of various student software applications used for administrative tasks eg Student Portal, Allocate+, LMS.
• An ability to work to given deadlines and to set standards.
• An ability to communicate information in a courteous and effective manner.
• A flexible approach to duties and a positive attitude to work.
• Willingness to learn.

Application procedure

Please apply online with your CV and a cover letter addressing your suitability for the position and your preference for full time or part time work, and availability between 8:00am-7:00pm

Only shortlisted candidates will be contacted for an interview.   As part of the screening process, all applicants will be requested to complete a 10min video assessment addressing 2-3 questions.  Video link will be sent to the applicants upon application submission. 

Job advertisement may close earlier if a suitable applicant is found.   Applicant must have full working rights in Australia for the full duration of the appointment. 

Applications close by 11:55pm Sunday 20^th September 2026

Recruitment enquiries:

For inquiries about this position, please contact Emma Fowler at the following email: recruitment@latrobe.edu.au

All La Trobe University employees are bound by the Working with Children Act 2005.  If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement.

Why La Trobe: 

• Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact. 
• Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics