Details - Future Student Consultant

• Fixed Term until 8 March 2027, Full-Time (parental leave cover)
• Located at Melbourne (Bundoora) campus
• Higher Education Officer HEO5
• Base salary from $81,477 plus 17% super contribution

About the position

The position holder has a thorough understanding of the breadth and depth of La Trobe courses, campus amenities, and student services available at the campuses, and works to deliver excellence in customer-first enquiry management to assist prospective students who are interested in applying with us or hold La Trobe offers. The position holder manages customer engagement within the Smart Contact Centre via CRM and responds to enquiries to study at La Trobe including tactical outbound engagement with prospective students.

Skills and Experience

To be considered for this position, you will have;

1. Relevant post-secondary qualifications or equivalent and proven administrative experience, preferably in sales and customer service with a drive to achieve sales targets.
2. Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that includes personalised, trusted, and effortless customer experiences.
3. Quality, appropriateness and timeliness of advice in response to enquiries from internal and external stakeholders.
4. Effective written and verbal communication skills, including the ability to liaise with prospective students (undergraduate, postgraduate, and pathways) and influencers, academic staff, and members of the public.
5. Strong organisational skills and the ability to prioritise multiple tasks, meet deadlines, and contribute to a dynamic sales environment.
6. Excellent problem-solving skills and the ability to find answers for prospective students via existing resources and systems.
7. High-level computer literacy includes knowledge of word processing and spreadsheet packages. Experience with database systems and online communications are desirable.

Desirable:

8. Prior experience working with international students in the tertiary education sector.

Please refer to the Position Description below for other duties, skills and experience required for this position.

 50153582 - Future Student Consultant.pdf

Welcome to Bundoora campus – Please click on the video link below: 

https://f.io/KDo0ceng

LTU Masterplan

https://youtu.be/VIDo4IoDD0k

Benefits

We offer a wide range of benefits and entitlements to staff members at La Trobe. 

Click HERE to find out more.

How to apply

Closing date:  By 11:55pm Sunday 15 March 2026

Position Enquiries:    Clara Yin, Senior Coordinator Recrutment Operations and Conversions

Email: C.Yin@latrobe.edu.au

Recruitment Enquiries:  Yola El-hassanieh, Talent Acquisition Operations Officer

Email: Y.El-hassanieh@latrobe.edu.au  

Only candidates with Full Working Rights in Australia may apply for this position.

Please submit an online application ONLY and must include the following documents to be considered:

• 1 page cover letter addressing your suitability.
• An up-to-date resume; and
• A separate document addressing all the Key Selection Criteria dot points located in the PD.

Please scroll down to apply.

Aboriginal and Torres Strait Islander Applicants 
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. 

La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.

All La Trobe University employees are bound by the Working with Children Act 2005.  If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.

Why La Trobe: 

• Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact. 
• Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics 
• Help transform the lives of students, partners and communities now and in the future

La Trobe’s Cultural Qualities: