- Full time
- Continuing
- Bundoora Campus
- HEO3 - $64,060 - $71,647 plus 17% superannuation
About the position
La Trobe Sport is a University department with the strategic goal of developing La Trobe University into the University of choice for Sport in Australia.
The primary purpose of this position is to work with the Customer Experience Officer (Admin), La Trobe Sport to facilitate sales of a range of facilities and experiences delivered by La Trobe Sport and supporting outstanding customer experience across La Trobe University’s sport infrastructure.
Duties at this level may include but are not limited to:
• Assists Customer Experience Officer (Admin) in performance of day-to-day duties in order to ensure that the Customer Experience team can continuously delivery an excellent customer experience.
• Work with the Sales & Customer Experience Officer (Admin) to implement business improvements, including processes, policies and procedures, for the operation of sport infrastructure and services including facility bookings, member services, front of house support and staffing.
• Provides guidance and support to other staff through on the job training/coaching to maintain operational effectiveness.
• Assigns tasks to others where necessary and is responsible for making sure they are completed correctly and to schedule, to ensure service quality standards are maintained.
• Keeps skills up to date and develops abilities and capabilities through learning from more senior/experienced colleagues, appropriate training and/or exposure to a range of activities. • Plans and prioritises own work tasks, to ensure all programs and activities run to schedule and additional booking requirements are met.
• Monitors and takes responsibility of facility and patron usage to ensure established procedures and work requirements are met.
• Receives and responds to customer enquiries to provide the best possible outcome.
Special Requirements:
• The Customer Experience Supervisor will be required to work on a rotating roster within normal business hours dependent on sport facility bookings.
Skills and Experience
• Good communication skills, including verbal, written, listening, interpreting and nonverbal skills.
• A flexible attitude to work and an ability to accommodate and adapt to change.
• Good organisational and time management skills including ability to prioritise, work
independently and as part of a team and work well under pressure.
• Demonstrated knowledge and skills in using information technology applications relevant to the role.
• Capability with relevant systems, equipment, processes and procedures.
Please refer to the Position Description for other duties, skills and experience required for this position.
Welcome to Bundoora campus – Please click on the video link below:
https://f.io/KDo0ceng
Benefits:
- 17% employer contributed superannuation
- On site child care facilities
- Flexible work arrangements
- Discounts for staff and their family members to study a range of La Trobe courses
How to apply
Closing date: By 11:55pm, Tuesday 11th March 2025
Position Enquiries: Ebony Spencer, Customer Experience Officer (Admin)
via email E.Spencer@latrobe.edu.au
Recruitment Enquiries: Lisa White, Talent Acquisition Consultant
via email Lisa.White@latrobe.edu.au
Position Description below:
PD - Customer Experience Supervisor.pdf
Only candidates with Full Working Rights in Australia may apply for this position.
Please submit an online application ONLY and include the following documents:
- A Cover letter outlining your suitability for the role, based on the Position Description and;
- An up to date resume.
Please scroll down to apply.
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
